For trades, reviews often decide who gets the call. Mention the type of job (without addresses or customer details), thank the crew, and handle complaints with a direct line to the owner or manager.
Positive reviews
Thank you, [Name]! We're glad the [job type] went smoothly. Thanks for trusting us with your home.
Thanks, [Name]! We know urgent problems can't wait, and we're glad we could get there quickly.
Thank you for the kind words, [Name]! I'll make sure [tech/crew] sees this.
Negative reviews
Hi [Name], I'm sorry we missed the time we promised. That's on us to fix. Please call me directly at [phone] so we can sort it out.
Hi [Name], thanks for raising this. We want every quote to be clear. Please contact me at [email] and I'll go over the invoice with you.
Hi [Name], thank you for taking the time to share this, and I'm sorry for the experience you described. Safety on the road matters to us. Please contact me directly at [phone] so we can look into it properly.
See also: how to reply to any negative review · free reply generator