Dental clinics have one extra rule: never confirm that someone is a patient or mention any treatment in a public reply. Even a friendly "glad your crown fits well!" discloses health information. Check your dental regulator's guidance and your privacy obligations. When in doubt, keep it general.
Positive reviews
Thank you so much, [Name]! Our team works hard to make every visit comfortable, and we're so glad to hear that came through.
Thanks, [Name]! We'll share your kind words with the whole team. It means a lot to them.
Thank you, [Name]! Making the clinic a welcoming place for the whole family is what we love most.
Negative reviews
Hi [Name], thank you for your feedback. We want billing to be clear and fair, and we'd like to review this with you. Please call our office manager at [phone].
Hi [Name], I'm sorry about the wait. We know your time is valuable. Please contact us at [phone] so we can hear more and improve.
Hi [Name], thank you for sharing this. We can't discuss details here to protect privacy, but we take every concern seriously. Please contact Dr. [Name] directly at [phone].
See also: how to reply to any negative review · free reply generator