Restaurant reviews come in fast, and diners read the replies. Mention a dish or detail from the review to show you actually read it, and invite unhappy guests back with a real contact.
Positive reviews
Thank you, [Name]! We're thrilled you enjoyed the [dish]. It's one of our kitchen's favourites too. See you again soon!
Thanks so much, [Name]! We'll pass this on to [server/team]. It made their day.
Thank you for celebrating with us, [Name]! We're honoured you chose us for your [occasion].
Negative reviews
Hi [Name], I'm sorry for the long wait. That's not the experience we want for our guests. Please email me at [email]. I'd love the chance to make your next visit better.
Hi [Name], thank you for letting us know about the [dish]. I've shared this with our kitchen. Please reach out at [phone] so we can make it right.
Hi [Name], thanks for the honest feedback. Busy nights can get loud. If you visit again, ask for [quieter area/time] and we'll take care of you.
See also: how to reply to any negative review · free reply generator